Insurance

I had intense vertigo again so my Ear, Nose, and Throat specialist sent me for a hearing and vertigo test. It was an amazing place with super professional staff that explained every step of the testing. Results came quickly.

I was seen by Dr. Frazer and Dr. Voelker. Great experience. Dr. Frazer was patient in answering my questions and has a good sense of humor. Dr. Voelker was attentive and requested additional tests to rule out certain things. Overall I had a great experience and recommend Pacific Hearing.

I went to get my hearing checked and was treated with so much love from the staff and Doctors! I don't think I've ever been treated so amazingly well from any doctors office, ever!! The staff is clearly treated well from their bosses!! I highly recommend choosing this office for any hearing issues!!! You won't be disappointed

I HAVE KNOWN PACIFIC HEARING FOR 20 YEARS. I HAVE ALWAYS ENJOYED THE BEST TREATMENT AND I AM HAPPY TO BE ABLE TO USE YOUR SERVICES AGAIN!

Sheila Shalom M.D. is the BEST. I was there to pick up my first set of hearing aids, and was very nervous. Her warmth, reassurance and professionalism put me right at ease. She walked me through each step, made sure I could put the hearing aids in myself and made me calm, and confident and taken care of. It's a beautiful office, very classy, again very reassuring. I look forward to my next appointment with Dr. Sheila. She is wonderful and so kind.

Dr Greg is an another level entirely. I could not recommend him more highly. He is extraordinarily well versed in his field. His clinical instinct is clear and precise. And his kind and caring nature is very apparent. I couldn’t be more delighted to have found him.

Dr. Sheila Shalom is definitely an audiologist you will feel comfortable with, AND she will give you the time you need to work out any hearing issues you might have. She's knowledgable, and you can tell she wants the best outcome for her patients. She has been incredibly patient and kind with my elderly mother and has gone the extra mile to get the best outcome for my mother's fairly severe hearing loss. Dr. Shalom has always been available to answer questions and give suggestions which has kept us coming back for the past few years now!

Pacific Hearing is my go-to professional audiology service, who have provided me with excellent hearing aids (Widex brand). Earlier today, I met with Dr. Krauss due to a hearing aid malfunction. She immediately welcomed me personally into the clinic, took my faulty hearing aid to the repair shop, and returned within five minutes. My hearing is restored!

Jake did an excellent job .....relieved my anxiety about the auditory testing....was highly professional in helping me through the test and fine job of reviewing the detailed results....administration was easy and helpful to deal with establishing the appointment etc... Dan Love

Pacific Hearing took care of me with a courteous and helpful staff, and two knowledgeable and friendly Doctors. My problem (vertigo) was accurately diagnosed and treated.

I was desperate and suffering from what seemed to be vertigo. Dr Frazer was awesome. He quickly diagnosed the vertigo, making me very comfortable that it was nothing worse. And then, almost miraculously, he cured me of the vertigo in minutes. The experience was really special and his warmth and caring made it so.

Dr. Frazer seamlessly jumped in for vacationing Dr. Sofiya Krause and was a wizard on the technology of tuning in my replacement hearing aid and in installing my app. He was quick,very pleasant and expert.

The audiologists at Pacific Hearing & Balance are really great! I credit them with keeping me able to participate in meetings and carry on conversations without difficulty due to the Lyric devices they fitted me with. If you have diminished hearing, see them!

Shelia Shalom is so awesome! From the time you walk in, she makes you feel so welcome with her sparkling personality and professional knowledge! I love going to the office and love meeting with her! Each time I leave the office, it’s exciting because I can hear so much better!!

I have been a patient for many years! The audiologist I see (Dr Julie Skille) is top-of-the-line, A++++!!! She knows her “stuff” but aside from her professional skills, she’s a warm, friendly person who puts you at ease!! I Highly recommend this clinic!!

I am very satisfied with customer service at Pacific Hearing. Everyone is so friendly and audiologist Julie Skille is an amazing doctor. She is very knowledgeable and caring for her patients. Very responsive to quick appointments and always with a smile. I am very grateful to her.

The experience at Pacific Ear is always exceptional. Quality providers, courteous and professional. Excellent experience always.

I simply can’t say enough about the amazing service and care that I have received from Dr. Frazier and staff. They have consistently gone above and beyond in handling my complex case. Their expertise is unmatched. This is the pinnacle audiology.

Dr. Gregory Fraser is the best. He knows his stuff. Help me more than I can express. Very good and kind man. Very grateful to him.

great service, really appreciate the support. got very good hearing aids, much better than before

Dr. Shalom is incredibly understanding, kind and knowledgable! We're so happy to have found such a great audiologist!

I saw Dr. Jacob Hohsfield today and received an extremely thorough exam for hearing and imbalance problems. I would highly recommend his care. He has a friendly, patient personality. KW

I was incredibly impressed with the doctor’s knowledge about all issues concerning hearing and balance. So glad I chose this facility.

Intake was friendly and efficient. I was particularly impressed by the professional manner (full explanation of testing and technology) and authentic engagement by my physician who took a persona interest.

Three years ago after my audiologist had moved out of state I had to find new place to maintain my hearing and hearing aids. And I should say switching to Pacific Hearing was a perfect choice. People at reception desk always very friendly and helpful. Special THANKS to my new audiologist Reggie Arevalo. He is super professional and very nice, patient person.

Greg Fraser and his assistant were very knowledgeable, explained the testing and took all the time I needed to help me become faimiliar with the hearing aid they recommended. I highly recommend them.

always have a wonderful experience. Dr. Shalom is helpful and caring, and always listens to anything that may be bothering me. She has expertly adjusted my hearing aids to match my needs. The addition of the Zen mode, that features chimes playing gently in my ears, has gone on to greatly lessen my tinnitus. Something that was has been driving me crazy for a couple of years. Cannot recommend Pacific Hearing inc. enough.

I had to get my 2-year son’s hearing tested and was sort of dreading it because I had no idea how they could get him to sit still long enough to complete the task. They did a wonderful job engaging his attention and were kind and gentle with him. I highly recommend Pacific Hearing!

Having dealt with a lot of medical issues lately it was refreshing to find a place where they treat you with care and expediency. I was able to get an appointment quickly, the service and testing was excellent. I really enjoyed the staff who was friendly and courteous.

"Can you hear me now?"

Increased volume. Projection. Okay, outdoor voice.

"CAN YOU HEAR ME NOW?"

"Huh? What?"

Over the last two years that's how hubby and I have been communicating. Surprised we're still married but he is rather cute.

Examination of his diminished hearing began with a referral from his primary care physician to see if the origin was simply "waxy yellow build-up". Yup, some but that removal did not significantly improve his hearing.

Next step definitive testing with audiologist, Rachel Abucasis, AuD. Test revealed severe hearing loss.

"So why can't we just order some of those newfangled hearing aids I saw on the internet and be done with it?"

"Because dear (by now I'm using the term lightly), they're a one size fits all."

"But they're cheap."

In outdoor voice, "BECAUSE YOU GET WHAT YOU PAY FOR!"

Hence, began a series of appointments (about four) to get both the right hearing aids as well as the personalized adjustments.

Long story short, final devices, not inexpensive, are working well. He can hear me now although not always what I say is what he wants to hear.

This save-our-marriage (perhaps) investment comes with three years of follow-up, replacement/repair of the devices.

Via Rachel Abucasis, AuD. (a.k.a. Dr. Rachel) we left with complete detailed instructions on hearing aid maintenance and a six-month follow-up appointment.

Pacific Hearing & Balance Center, Inc. is the epitome of professionalism, patient care.

If you must go, parking in the building is $20-$30 dollars. So, NEVER schedule an appointment on Brentwood's Thursday/Friday street sweeping days!

Coming in for a reoccurrence of tinnitus, Dr. Arevalo patiently listened to all my descriptions of symptoms, then conducted a battery of hearing tests to determine if any frequencies were below optimum. Afterwards, we discussed possible ways to improve my experience, including breathing and mindfulness techniques. As my tinnitus was not severe and seemed to be improving over time, we eliminated use of some devices while reserving the option of hearing aids to boost misusing frequencies. All in all, I'm extremely impressed with Jesse Arevalo's skill and empathy. Also the office staff and setting are bright and professional.

Super friendly, efficient, and thorough. Made me feel welcome and explained every beat of the testing.

Shelia Shalom AuD was wonderful. She saw my husband and realized he needed additional help. She acted quickly and arranged for treatment in the same day.
She followed up to check on him. We were very happy with my husbands care.

I was referred to Pacific Hearing for sudden persistent tinnitus and was very fortunate to have Lajayah Medina, AuD Resident conduct hearing assessments revealing a high frequency hearing loss as (likely) contributory factor causing my tinnitus onset. Ms. Medina provided exceptional professional care performing several diagnostic audiometry sessions. She is knowledgable, experienced, with remarkable interpersonal skill alleviating my tinnitus induced anxiety by providing calming and reassuring explanation of potential causes and most importantly, suggested effective stress reducing and anxiety management techniques. Hearing loss and tinnitus are significant life altering afflictions; having attentive and reassuring professional care as I received from Ms. Medina has helped me understand, accept, and accommodate my tinnitus and demonstratively reduce it's disruptive impact upon life quality. I highly recommend and endorse Ms. Medina for professional audiology care.

It's challenging dealing with tinnitus, but I appreciate the a great service I've received from the staff, Dr. Greg and Dr. Sheila. Dr. Sheila Shalom has been my audiologist for three years. She is knowledgeable, understanding, easy to reach and compassionate. Her expertise has been invaluable!

Thank you for the detailed testing experience and care to restore hearing in my left ear. I appreciated this appointment and the immediate communication with my ENT Dr. I am very grateful for the results.

This is the office you want to be at for all hearing and audiology related services. You cannot go wrong with any practitioner you see here. If you are looking for quality of service and pinnacle of professionalism and expertise then this is where you want to be. The office looks modern and yet every Doctor you meet with is warm and welcoming. You get what you pay for when it comes to hearing aids and the audiologists here only fit the best, I am particularly happy with how incredible the sound is in the Widex Hearing aids and would recommend anyone to come see anyone at Pacific Hearing!

I live in Africa, more specifically in the Sahel region, in one of the poorest countries of the world. So having a hearing problem was really a big problem, since there is no local access to modern technology and medical care. I was then a bit skeptical when I visited Dr. Rachel Abucassis at the Pacific Hearing Clinic at the end of 2022, wondering how she could help me from afar. Well, it has been over a year now and I couldn't be more satisfied and reassured with her expertise and the clinic's service. Not only she was able to fit me for my first appointment during the week of X-tmas and New Year's of 2022 but she made me walk out of there with a pair of new hearing aids and with a more positive attitude towards life. Yes, the new Widex Hearing Aids device is expensive but it totally worths it, because it has been a game changer for me, both socially and professionally. I don't miss the meaning of meetings and gatherings anymore and therefore I do not feel isolated and confuse anymore. A couple of months ago, after the charger of my hearing aids device broke, they were able to send me a new one completely free of charge. Any problems that I have, any guidance and adjustments that I need they are there for me and they have been able to provide an excellent service from afar. But what I like the most is the human dimension of their service, the genuine caring and attention that I get from all of them - recently, when Dr Rachel was in a maternity leave, Dr. Greg stepped in and helped me out. So I couldn't recommend the Pacific hearing Clinic more! Thank you Dr Rachel, thanks Dr. Greg and thanks Pacific Hearing Aids Clinic!! Ellen Barros

I went today with my mom to see Lajayah Medina at the center. I was so impressed by the extensive testing and care given to my mother. Very clean and organized front desk

*** I have suffered from tinnitus for decades. ***

Yet in recent years, the ringing has seemed louder.
So my doc told me to check here for a hearing loss.

Staff is polite and saw me just 5 mins after check-in.
My hearing test revealed that I'm both blessed and
cursed bc the ringing frequency in my ears is same
as most women's voices. Therefore the next time a
woman tells me that I am ignoring her, I can simply
say "naw baby, I just got a hearing impairment that
prevents me from listening to your bullsh!t". (lmao)

*** I see no reason to correct this condition. jk ***

Very competent service. Very good experience getting my hearing aids..

Very knowledgeable audiologists, competent friendly staff. As others have mentioned the area can be a parking challenge.

AuD. Jake Hohsfield was incredibly compassionate and supportive. I have suffered from lifetime hearing loss and this was the best experience I've ever had getting hearing aids. I highly recommend him!

Very good customer service. Dr. Frazier was very thorough during the hearing tests and answered all my questions. He provided detailed information about the hearing aid options. Very personable.

Efficient, very professional, responds fully not pulling any punches when it comes to concerns about hearing issues, organized office staff. Highly recommend.

I had a great experience with a hearing check up due to clogging in my right ear. Very thorough hearing check and nice technician.

Parking is terrible, please note. I found a metered street spot a few blocks away which was fine, but note that you will need to leave extra time for parking if you want to arrive on time for your appointment.

Had a very positive experience here, and was even able to make an appointment for the following week - excellent short lead time for an appointment!

Thorough and quick. The staff and doc were great

Great service. On time, really nice and accomodating staff.

Friendly, professional, clean. An overall great experience.

Clearly know what they are doing! Testing is thorough for sure. Everyone nice.
But parking is horrible. The parking garage is claustrophobic and you must leave keys. When I didn't want to leave my keys I had to leave. Searched the area for parking and it took 20 minutes and a mile away. Oh well got some steps in. Unfortunately I'll probably go elsewhere because of it!

Dr. Skille was so helpful in assessing my hearing issues and recommending further assessment. I left feeling like I was in good hands at Pacific Hearing.

Dr. Frasier was so wonderful in all respects. Kindness is a rare virtue these days, he was so incredibly reassuring and helpful in all respects. Answering all questions, calming my apprehensions, he really, to me, is the living definition of what it means to be a doctor and a caregiver. I appreciated this opportunity to thank him and the staff of Pacific Hearing, Inc.

Dr. Kathy Harlan was amazing! It took a lot of back and forth to finally get my hearing right. My left ear would not behave as well as my right, and she never lost patience. She always made time to see me to try another adjustment. I cannot recommend her and the entire staff at Pacific Hearing more highly!

My experience with Pacific Hearing was very good the lady knew what she was doing and very professional

Dr. Kathy Harlan was amazing! It took a lot of back and forth to finally get my hearing right. My left ear would not behave as well as my right, and she never lost patience. She always made time to see me to try another adjustment. I cannot recommend her and the entire staff at Pacific Hearing more highly!

Great service, knowledgeable, comfortable thorough hearing exam. I was very pleased 🙂

The Doctors services and demeanor were very professional and friendly. There was a bit of a overload of people and some tension on the attitude of the administrative personal though.

DeAndrea Collins, Audiology Aide, was perfect in every way...friendly, prompt, diagnosed and fixed the issue with the hearing aids and happily sent us on our way in less than 15 minutes in and out, as promised. Thank you DeAndrea!

My husband has been helped at Pacific Hearing by Dr. Reggie Arevalo, who has been superb. He is caring, patient, helpful, tireless and wanted to make sure my husband had the best possible hearing aids to address his issues. I highly recommend Dr. Arevalo.

Working with Dr. Shalom is always so comfortable and the annual tests we just did were performed so professionally and expertly. I look forward to continued work with her.

Top to bottom as good as it gets when you need help with your hearing. Every single provider you will see at this office is knowledgeable, dedicated and friendly. If you are looking for a premium experience and first class operation this is the place to go. Best audiologists around!

The person I had helping me with various tests was great! Extremely nice, totally cared about her patients. Highly recommend.

Pacific Hearing provided excellent treatment for my hearing issues. Very professional.

First time as a senior citizen to have my hearing checked. Staff was very personable and professional. Found out I'm in good shape for the shape I'm in. They welcomed me back if I felt the need in the future.

My experience with both doctors that I have seen thus far and the facility as a whole has been so pleasant and incredibly easy!

Fantastic! DeAndrea Collins (audiology aide) and Lajayah Medina (AuD Resident/Intern) took excellent, efficient, attentive, accommodating, confident, expert, and patient care of me at my appointment today. In the past Dr. Sofiya Krauss and her assistants have been absolutely awesome, too! I admire and respect these medical professionals to no end. They extend proficient service with a warm, welcoming vibe! I'm beyond grateful!

Everything went smoothly and I was seen on time. Dr. D was friendly, knowledgeable and helpful in every way. A very positive experience.

I can not say enough wonderful things about Dr. Frazer. He was so kind, understanding, professional, and really is the best in the field. He came highly recommended from a friend and now I want to highly recommend him for anyone who needs help with their hearing. Five Stars! Thank you to the people in the front office who were also so kind and helpful.

Had a tremendous experience with Lajayah and DeAndrea. My newest hearing aids were not working as well as my older back-up pair. Lajayah and DeAndrea took an hour with me, first figuring out what the problem was and then ingeniously solving it - which took creativity and smarts. I left the office with a huge grin on my face - and with great hearing. They were both determined to solve my problem, and they didn't quit until they did. Amazing!!! Jacob, who saw me initially, was also great. So glad I found Pacific Hearing!!!

Can't thank Pacific Hearing enough for squeezing me in for a last-second appointment. Very friendly staff as well!

I was treated very well and the procedures were all explained to me as I was being tested. The staff was polite and personable

Dr Jake was amazing. He was patient and instructional. He was so knowledgeable and made our first experience with an audiologist successful.

Easily decided on the conclusion with Dr.Reggie. He put
a lot of time in listening to our issues and concerns and
helped us in making the right choice.

😀Expellant staff and service.

It was a very professional and friendly experience. Christine was really great at explaining what I would be doing and broke it down in. words I could understand. The office staff were very nice too. I will go back to Pacific Hearing.

Great experience from arrival. Short wait time. Professional and friendly technician did all of the tests, then explained each one of them and what the results meant in terms of my options in the near and far term. Highly recommend.

This is the place to get your hearing issues sorted. Its about as professional and caring as it get here. Courtney Voelker and her staff are caring, compassionate individuals that listen and try everything they can to address your issues in very thorough way. I'm still in the process but so far so good as they say!

I had an appointment with Dr. Frazer. I almost fell out of the chair when he came out ask me to follow him to his office at my exact appointment time. First time in my lifetime a doctor was on time. Great overall experience.

Great experience. The nurses explained everything clearly to me and answered all my questions kindly and throughly. Even sent me helpful information based on my questions.